At A2Z Workshop, we take pride in creating custom and collectible statues with meticulous craftsmanship. Due to the nature of our products, all sales are final, but we are committed to addressing any issues you may have with your order.

1. Refund Eligibility

• Custom Orders: Refunds are not available for custom or life-size statues once production has begun.

• Standard Statues: Refunds or exchanges are considered only if the product is defective or damaged during shipping.

2. Reporting Issues

• Customers must report any damage or defect within 7 days of delivery.

• Please provide photographs and a detailed description of the issue to help us assess the situation.

3. Resolution

• If a product is confirmed to be defective or damaged during shipping, we will offer:

  • Repair or replacement of the statue.

  • In rare cases, a partial refund may be issued, depending on the extent of the damage.

4. Non-Refundable Situations

Refunds will not be provided for:

• Change of mind or incorrect selection.

• Damage caused by mishandling or improper storage after delivery.

• Customizations requested by the customer.

5. Shipping Charges

• Shipping costs are non-refundable, even in cases of product damage or replacement.